Health care management and technology

Social insurance the executives and innovation Presentation         Clearly, there are numerous reasons why human services as a rule is a significant part of our day by day lives. Numerous individuals dont will in general understand that human services just doesnt comprise of just specialists, however it likewise comprises of dieticians, medical caretakers, doctors, dieticians, and advisors. They all will in general assume a significant job into ensuring that all individuals whether American or from an outside nation are keeping up their wellbeing. An ounce of avoidance is in some cases worth in excess of an ounce of fix (Brown, pg 1). Despite the fact that numerous individuals may will in general feel that proposals employments are simple, I accept that these occupations are difficult and require a great deal of difficult work, commitment, and furthermore time so as to ensure that everybody is all around dealt with. This paper will talk about the job of medicinal services overseers in various settings, the eventual fate of he alth care coverage, the job of organization in wellbeing frameworks and the job of oversaw care associations. The job of organization in the wellbeing framework There can be numerous jobs for human services heads due to the wide assortment of potential settings they can partake in. I as of now work for Catholic Healthcare West (CHW), a Health Care Organization (HCO), St. Josephs Hospital and Medical Center (SJHMC) in Phoenix, AZ as a Senior Buyer in the Materials Management Department. CHW is a Catholic non-benefit open social insurance venture comprising of more than forty systems of facilities and emergency clinics conveying clinical administrations in Arizona, California, and Nevada with 60,000 suppliers, clinicians and non-clinical care staff. Social insurance chairmen in CHW are utilized at all levels, top, center, and passage. SJHMC as of now has two clinical administration boards of trustees, Critical Care Committee and Risk Management Committee that assume a significant job in organization for their human services framework. The basic consideration board of trustees assesses the standard of basic consideration practice for different concentrated consideration and crisis units in the medical clinic. This panel underpins the persistent improvement of patient consideration at SJHMC through the continuous and centered checking of key quality pointers. Furthermore, the Risk Management Committee coordinates the structure and execution of all hazard evasion and the executives approaches, methods, procedures and enhancements, identified with the accompanying danger decrease exercises, chance reconnaissance, chance avoidance, chance control, and irregular events. Recognizing and dissecting key hazard markers at any rate quarterly dodges inclines in persistent injury results and improves supplier practice. They ar rive at resolutions and make a move for quality improvement to make more noteworthy progress. There are different strategies that these clinical administration boards of trustees can convince the medicinal services strategy outside of the dividers of their HCO. At SJHMC they work together with other network HCO to get quality numbers so their voice is heard. They make a situation that benefits the whole state with activities. They are likewise known to search out intrigued outsiders with regards to the private division to help give to their motivation in human services change. Furthermore, the organization that is associated with these boards of trustees that are outside of their extra obligations lead and effectively partake in interdisciplinary quality improvement exercises as a key supporter of the picture and care SJHMC gives to the network. These boards of trustees exist to deal with the quality and security of patient consideration conveyance. SJHMC relies upon these manageria l pioneers to serve on these boards of trustees to give administration to estimating, evaluating, and improving procedures. Overseen care associations jobs and the eventual fate of medical coverage Overseen care associations assume a significant job in social insurance the board and innovation just as being the future for medical coverage. They are the center man between the protection offices and the administration conveying the requirements of the patient and the oversaw care association. I feel that oversaw care associations would be valuable such that it will have the option to profit myself as well as. For instance, oversaw care has assisted with supporting me at whatever point I am setting off to the medical clinic or getting a specialist check up. They are the ones that are chatting with my PCPs or doctors so as to decide the sort of treatment I may need and handle the entirety of the budgetary understandings that accompany it I feel this would spare myself as well as other people time and cash by having an overseen care plan. In the national and state levels they are engaged with the administrative procedure to advocate for new wellbeing arrangements for medical coverag e. Inside the town hall they prosecute inside support battles from the private division for human services change too. As the quantity of Americans without human services protection keeps on developing the requirement for access to social insurance develops too. Extending medical coverage and making access to social insurance for each American has come as MCOs building open and political partnerships for change that will grow medical coverage through assessment credits. They additionally urge protection organizations to move toward a framework that will make medical coverage reasonable for people and families. The eventual fate of human services protection is particularly imperative to SJHMC. Being CHW is a not-for-profit association with strict sponsorship they have given over $900 million network advantage and free social insurance to poor people and low salary families in 2008. The job of organization in wellbeing frameworks Human services associations use Information Technology so as to improve the quality, security, viability and productivity of medicinal services in various settings and so as to guarantee coherence of care. The utilization of IT in social insurance has been shown to improve medicinal services in different huge human services conveyance systems.IT speculation must be lined up with the social insurance associations crucial vision. So as to all the more likely see any proposed mechanical speculations by the various partners in the association it is significant for the IT division to think of a Strategic Master Plan to survey the IT framework and administrations accessible including equipment, applications, labor and procedures so as to distinguish future needs. The job of organization in wellbeing frameworks In human services settings, IT foundation establishes the physical equipment utilized for running clinical and business applications including arranged clinical instruments, venture stockpiling frameworks, servers, work areas, workstations and hand-held gadgets, interfaces along with wired and remote system gadgets and association media. Two years prior the IT division in the emergency clinic I work for experienced an emotional upgrade of the administration conveyance and IT foundation, setting up consistence necessity with the Joint Commission International Accreditation and the College of American Pathologists, starting uber activities to improve hidden framework including the system, PCs, printers PCs, servers, endeavor information stockpiling just as rebuilding the server farm to cover the medical clinic development and increment wellbeing and security of the IT assets. The significant two tasks that were affirmed and actualized were: My Care-Cerner interface, it encourages ADT (affirmation, release and move) and Physician Orders between the two frameworks. ADT data is moved by means of medical clinic organize and put away in concentrated database. The interface permits the parental figure to enter quiet data into the PC where ADT peruses messages in HL7 organization and updates the fitting tables in the database. Exchanges, for example, information included, refreshed, dropped or erased are done continuously and ADT Interface Server gets a back rub and updates the database for utilize immediately. A portion of the advantages of my-CARE-Cerner ADT Interface: Spares Time: quiet data in the patient ace file of cerner and afterward transmitted naturally to my CARE without reemergence of the data in my CARE. Decrease of Data Entry Errors: there is less possibility of information passage blunders with less information being entered physically in my-CARE. Complete Patient Information: data is accessible without looking in different frameworks. ICIS-CERNER Phase II Project: a significant code move up to the hidden framework was made so as to plan for stage II. Stage II Cerner which incorporated the accompanying modules incorporates PharmNet which arranges information, takes out duplication, and builds quiet wellbeing and correspondence among guardians, doctors, and attendants by setting information just once guaranteeing effectiveness, and security, SurginNet which offers answers for specialists, medical attendants, medical procedure colleagues, for example, planning, far reaching announcing, total documentation for pre, intra, post employable, case following, sedation documentation and instruments important to mechanize the act of sedation and Profile which gives the capacity to help paper, report pictures and automated records inside a solitary application, outline consummation, arrival of data and graph following. Different modules incorporate CareNet which joins quiet electronic clinical record to nursing exercises, con sequently reporting exercises and disentangling correspondence between all individuals from the consideration group and FirstNet which was presented for crisis administrations and helps track the progression of patients at crisis offices until the patient is moved to the ward or released, including triaging stage. End All things considered, the human services condition isn't as simple as it appears. With all the new innovative creations and progression in meds and study, numerous human services doctors must be prepared consistently to adjust to any new changes when it includes the social insurance field. A significant aspect regarding on-request is that it enables a business to become not simply more inno

Best Buy Essay

Best Buy is one of the world’s biggest global customer hardware retailers with stores in Canada, China, United States and Mexico. Richard M. Schulze and Gary Smoliak established Best Buy in 1966, yet it was built up as an organization in 1983. The company’s stores offer video items, sound items, instruments, versatile hardware, home and office items, and systems administration gear too; it additionally offers support agreements, guarantees and fix administrations; in this manner, it works as a retail location, online retail and call focus. Best purchase has been confronting the expansion in rivalry from online retailers and rebate stores anyway the organization has been redesigning its internet business contributions and making other webpage overhauls. A powerful correspondence is significant for administrators in the association with the goal that they can play out their occupations and obligations. A supervisor would require the fundamental elements of the executives that are arranging, sorting out, driving and controlling. Clients go to Best Buy for buys and replies to their innovation questions; this organization offers their customers the chance to impart, learn with every unique advantage that Best Buy brings to the table. Today, we have gotten increasingly reliant on innovation. We live in a general public that is called â€Å"technologically civilized†, implying that each little work we do, is innovation subordinate. Each individual is conveying a gadget or contraption that is actually best in class. Eventually we can say that in this specialized universe of today, we are a lot of reliant on innovation. Contraptions make it simpler for correspondence to happen when somebody needs to connect with others in various nations. We additionally use innovation to work, buy things on the web and essentially do nearly everything. As an organization, Best Buy endeavors to contact their nearby network to give new and imaginative projects to serve the network. Best Buy will prepare their workers to instruct customers available held gadgets and walk them through buy and enactment. In the client service area, customers can ask Best Buy workers what they can do when something turns out badly with a hand held gadget, as when the screen breaks. Promoting vital plans Best Buy is one of the biggest claim to fame retailers in the United States. It is the tenth biggest online retailer in the U.S and Canada and it is additionally number one in client care. All representatives are focused on conveying the innovation arrangements that give information, qualities, and thoughts whether on the web, through cell phone or in stores. It additionally gives assortment of administrations which makes them one of the main retail and shopper stock organizations. With each visit, Best Buy offers the clients an enticing and moving experience. Best Buy sets top notch guidelines of correspondence and utilizations diverse advertising procedures to arrive at the general population. It claims to a different open and ensures whoever enters their stores, feels sufficiently good to move toward one of our representatives when they need assistance. Best Buy’s correspondence expects to manufacture a notoriety with best quality brand and administration. Best Buy sells a wide assortment of items that intrigue to all ages and sex types. They are an electronic store that sells DVDs, CDs, computer games, iPod and mp3 music, telephones and TVs. There is a music area that interests to performers, where you can get music collections and instruments. You can discover telephone segments for the individuals who need or might want to have the most recent telephones. You can likewise get a PC or PC for individual use or work. TV sweethearts have a major area also. Best Buy has significantly more to offer for the more youthful crowd, there are toys and computer games. For the more seasoned crowd there are apparatuses, for example, TVs, home theater frameworks, vehicle frill, office supplies and that's only the tip of the iceberg. In general Best Buy target crowd isn't explicit because of their assortment of items. Best Buy’sâ target advertise is the general purchaser; the one that consistently visits their stores and that are happy with their item quality. So as to take a few to get back some composure of their clients, Best Buy for the most part promotes the most recent telephones, for example, the Apple iPhone, and Samsung’s Galaxy. Telephones are a regular need and Best Buy has made it their primary item to publicize. There are occasional advancements where Best Buy has summer deals for class kickoff and Christmas deals for the winter. Best Buy takes a hold of their clients by doing this. Client devotion isn't an issue because of their assortment of item. Client unwaveringness programs/Customer Service Best Buy has various procedures to keep clients returning and purchasing their items. At the point when school is back in meeting, as a rule around August first they begin their class kickoff bargains on hardware, for example, workstations, tablets, cameras, telephones, TVs and some other kind of gadgets understudies need or like to purchase, which is their method of getting people’s consideration by bringing down the costs of their preferred hardware. Best Buy’s trademark on the school year kickoff bargain is â€Å"Deal today. Gone tomorrow. Restricted quantities.† They have free in-store get, which will permit the clients to get it at the store, abstaining from transportation and conveyance charges. Beside having back to class bargains, Best Buy chips away at creating client faithfulness by having the lower value ensure, which is finding a lower cost and coordinating it. The manner in which it works is if the client finds a thing at nearby contender retail location or Mayor Company online with a lower cost than Best Buy, they will put forth a valiant effort to coordinate that cost, both in stores and on the web. It is their method of keeping the clients focused on their stores and to shield them from purchasing a thing at another store. â€Å"Deal of the day† is additionally a technique used to keep clients connected with and to improve client driven help quality. Best Buy puts well known things available to be purchased. They have week by week offers, writings alarms and messages to caution you when there’s a deal going on and clients will get the opportunity to purchase quality things at a progressively sensible cost. At the point when you request on the web, the y have free standard transportation marked down things and no base buy required. These arrangements improve client devotion and consumer loyalty. Item Quality and costs At the point when you need to purchase an electronic, the primary spot you consider is Best Buy. You search for Best Buy in light of the fact that is a recognizable spot and you believe that you can get a quality item alongside extraordinary costs. They have taken ownership of their picture by working up to client devotion alongside consumer loyalty and client commitment. With the converging of various working frameworks across the board place, Best Buy guarantees the most recent gadgets and administrations, proficient representatives, unprejudiced guidance, serious costs, capacity to shop online just as in stores and backing for the life of the items. So as to keep those guarantees, Best Buy offers an assortment of select administrations to benefit as much as possible from the portable innovation. They have update checker, where purchasers can know whether they are qualified for another telephone. They additionally have a program called â€Å"trade-in† where clients exchange their cell phone and consequently they get a $200 Best Buy gift voucher. The â€Å"Geek Squad protection† is an assistance that Best Buy gives from inside the store. They have a segment with letters composed on top explaining â€Å"Geek Squad† in orange, highly contrasting. Their trademark is, â€Å"Go ahead. Use us.† It covers inadvertent harm from dealing with battery substitution to fixing gadgets. They likewise have an application that clients can get to the Geek Squad and get assurance benefits. Best Buy additionally offers telephone actuation and move the entirety of your contacts to your new telephone. They consider it the â€Å"walk out working† program. They can set up your telephone when you get it and will toss in a Bluetooth set up. What's more, to guarantee that you get the best help, they offer a Best Buy rewards card. You pay no premium and you can gain awards as long as you use it. With respect to item costs, best purchase has the most well known working framework, across the board store. They sell the Windows Phone, Blackberry items, iPhone items, Android items, Bose gadgets, Beats items, and some more. Costs run from $49.00 to $ 399.99 for telephones. Also, that’s including new telephones. They put more up to date telephones at a lower cost when the client signs a help contract. The lower costs help bait the clients in the store, bringing about more noteworthy income. SWOT Best Buy has practical experience in customer hardware, home office items, amusement programming and family unit machines, accordingly is one of the biggest claim to fame retailers, giving a different client care. Best Buy invigorates a significant significance to the, Weaknesses, Opportunities and Threats (SWOT) that the organization may confront. A portion of the qualities are that it works in excess of 1,150 stores in the United States and abroad. Its incomes are $16.26 billion and benefit of $651 million. It likewise drives U.S retailer offering a wide market blend of administrations in PCs, TVs, tablets and cameras. The shortcomings of the organization are essential decreasing costs to coordinate contenders, it set up picture as a lower quality retailer and a few effects from the past of legal claim. The open doors for Best Buy are fundamentally to develop in deals of cell phones and tablets, expanded store hours, employing exceptionally prepared deals advisors so they can help with specialized issues, improving stock administration through long haul connection with provider, just as redistributing things to China which will bring down creation costs. The dangers that Best Buy experience are the on the web and retail contenders. Its present rivals are Staples, Office Depot, Wal-Mart, Costco, Sam’s club and Amazon. Another danger would be the strain to decrease cost

Customer Service Representative Resume Examples, Template, and Resume Tips

Customer Service Representative Resume Examples, Template, and Resume Tips In this day and age, material goods are at the disposal of the wide populace like never before in history. With the growth of the offer and demand for various items, the role of people in the world of commerce is growing ever so important.This fact cannot be overstated enough when it comes to the position of a customer service representative!Are you good at multitasking and human relations? Are you quick to respond to any inquiry a customer may have? Do you have excellent trouble-shooting skills? Are you communicative, easy to adapt, and eager to proactively find solutions to various customer issues?If that’s the case then this is a perfect job for you!But to get the job uniquely suited to your skills and/or previous job experiences (having previous job experience in the industry is always an advantage), you must first apply for it, and in order to apply, you need to write a resume.However, it must be said that the competition for any job position is fierce!That’s why it’s so i mportant for your resume to stand out, so your potential employers could notice and pick you.But don’t worry! We’re here to help you write the perfect resume, where you’ll display all your skills, education, work habits and abilities with precision and clarity!In this guide, we will show you how to impress your potential employers with your professionally written resume.It takes a bit of time to write a good resume, and you also need to know what to put in, in which order, and what you need to leave out.Your resume should have answers to the following questions:What is it that makes you stand out among your competition?How are the various section of your resume ordered?Is there a pattern/template for writing a CSR resume?What is the proper length of the CSR resume?This guide will offer the answers to these questions, and give you some practical examples of customer service representative resumes, which we will analyze in-depth to see just how to write a perfect customer servic e representative resume!Customer Service Representative Resume Example Right Customer Service Representative Resume Sample Right Create your own resumeDYI: WRITING YOUR CUSTOMER SERVICE REPRESENTATIVE RESUMEJust like we promised, we’ll start with examples of properly written CSR resumes. In the next part of the text, we’ll go through them step by step and teach you how to write your very own resume.What your resume is, essentially, is a longer and more detailed version of a business card, of sorts, a condensed representation of you and your customer service skills.That’s why the first thing you should start with is your first and last name, profession, address, and the most important contacts, such as phone and cell phone numbers and your professional email address.And since social networks are major players when it comes to communication, it would also be useful to add a couple of your social network accounts.Let us delve into the process of writing your CSR resume! It’s a pretty simple thing to once you learn the ropes, and we’re here to help you do just that!In the Beginning, There Was a NameLike we’ve mentioned earlier, your resume is kind of like your business card, and the first thing we see on a business card is the person’s name. That’s how you should start when writing your resume: with your full name and last name.Writing your full name and surname is more important than you think. Doing so demonstrates your levels of professional etiquette and how serious of a job candidate you are. Under no circumstances should you use your nicknames, however witty and entertaining they may be.There are exceptions to this rule of course (in the entertaining industry, from gaming to acting, nicknames and aliases are allowed, written next to your real name), but in most professional environments, using your full name and your full name alone is mandatory.Let’s see how this works in one of the examples from above. The resume of both Franklin Snow and Diana Spaulding starts with their full name and last name and not a nickname.If Franklin chose to write Frankie instead of Frank lin, he would most likely not be taken into consideration by most of his potential employers.Franklin Snow RightFrankie Snow WrongCSRs! What is Your Profession?!In order for you get the job you applied for, you’ll need to state your profession just under your name.The reason for this is because your potential employers want to see whether or not you have any experience in the field.But what if this is the very first job you’re applying for? What if you don’t have a job title?The anxiety in this regard is understandable, but don’t be too alarmed. Simply state your highest education title instead of the job title, and you’re all set.THE PORTRAIT OF A CUSTOMER SERVICE REPRESENTATIVE AS A POTENTIAL EMPLOYEEIt has become a custom for the applicants to add a photo into their resume, and today, literally everyone is doing that.However, when adding photos, people make the same mistakes en masse, almost always starting with this one: using photos from their various social network accounts.It’s not that your pictures from your vacation or a friend’s birthday party aren’t beautiful, there’s nothing wrong with them per se.Yet, using those kinds of photos in a professional setting is considered to be highly inappropriate.To see just what and what not to do when taking a photo for your resume, take look at the table below.Photo instructionsA pleasant, natural smileNeat haircutModerate amounts of make-upNo beard/Trimmed beardProper-looking environmentFormal attireStraight posture RightPhoto instructionsFake smile or grinningMessy and bad-looking haircutExaggerated use of make-upA bushy, messy beardBusy and colorful surroundingsSweatpants and hoodieSlacked posture WrongPay attention to these instructions, and you’ll have a perfect resume photo!Writing Down Your Phone NumberDespite the influence and accessibility social networks and emails provide, it’s always useful to include your phone number into the resume, and for several reasons.Firstly, recrui ters often use phone calls to gauge out the level of your communication skills (this goes double for the call center recruiters), and some of them simply prefer calling you over sending you an email.Secondly, emails can often be buggy and not work properly, as is often the case with all types of technology. Mails often either end up either not received or in the spam folder.That’s why we recommend you to leave your phone number, just in case.Oh, Brother, Whence Dost Thou Come?Adding your home address is not always necessary, but just like adding your phone number, it has its uses.For example, if you’re applying for a position in a large, multinational company with offices all over the country (or world!), there’s a good chance for you to be placed in the office closest to your home.Also, if you live far away from the offices, you’ll probably get a slightly higher salary to pay for transportation.Adding your Email â€" Dos and DontsMuch like your picture, your email address ca n also send a message regarding the levels of your professional demeanor and seriousness.When adding an email, make sure it does not consist of random letters and numbers, or some of your nicknames.It could also prove wise to make a separate email account for job-related matters if you don’t have a more “serious” email.Take a look at this example:DianaWSpaulding@gmail.com RightSuperDuperDee@gmail.com WrongSo yes â€" always use your full name, or a variation of your full name, never a nickname! Also, when making a business email, make sure you choose the more well-known providers. You can never go wrong with Google and Yahoo.The (Condensed) Story of Your (Professional) LifeAs you can see when observing the examples we showed you, one of the key parts of your customer service representative resume is, of course, the summary.Summaries are not supposed to be long. You need only 4 or 5 sentences to present the basic information about your experiences in your field of expertise, t he length of the said experience, some new professional/personal skills you gained in the process, and some accomplishments if any.Depending on the content of your summary, people from the HR department may or may not hire you.Observe these examples:SummaryAn economist with 4 years of experience working as a customer service representative. Working both small and big companies made her a capable communicator, outgoing and full of understanding for every customer’s needs and demands, and able to efficiently resolve any issue they may have. RightSummaryAn economist with 4 years of experience working as a customer service representative. WrongWhy is the summary on the left right, and the summary on the right wrong?Summary on the right is not wrong per se, but it is severely lacking in detail. The recruiters get dozens of job applications a day, but around 90% of them have these super-short summaries.Such a summary does nothing to make you stand out, and for you to get the interview invitation, standing out is a must.That’s why you should avoid generic resumes at all costs.Add more details and write about certain activities related to your previous CSR experiences. This will help you get noticed by the recruiters, and if they notice you, chances are they’ll call you to schedule an interview.Take care not to write too long of a summary! You want to share as much relevant info as possible within as few sentences as possible. Don’t write too much!PES: Pro Experience SectionAfter the summary part, we start getting serious. This means it’s now the time to write about your previous experiences and related jobs.When it comes to this section of the resume, the vast majority of people list every single job they’ve ever had in their lives, from babysitting their neighbor’s kids to being a customer service representative in the local accounting company.Thus, we need to answer two questions here:How far back do we go with listing jobs?What jobs should we list? When it comes to listing previous jobs, start from your latest job and go backwards from that. And as for the job you need to list, this is the golden rule: ONLY THE RELEVANT ONES!Your customer service representative resume should have only the jobs connected to your fields of expertise listed within the resume.However, don’t simply list your previous jobs. Write about your responsibilities there, and especially about your accomplishments.For example, write about how you successfully dealt with major shipment misplacement or a particularly troublesome customer.This is a great way of displaying your customer service representative capabilities, thus increasing your chances of getting the job you applied for.We Do Need Some Education…Listing your schools in your customer service representative resume works in pretty much the same way as listing previous jobs. Here, too, we use the backward chronology.Always start with your highest level of education: the name of your college, year s of study, and the type of diploma, then go backward, finishing with your high school.If you have a rich job career with many jobs, we strongly suggest not spending too much time and space in your resume on giving an overly detailed list of schools. Just list your college and your school, and you’re all set. Right WrongAdding some interesting details about your college/high school education is also a useful idea, just like with job experience.Getting on the Dean’s list for several semesters in a row is another useful information, though we advise against stating it unless the conditions for it were higher than customary.…And Some Useful Skills to Boot!The more skills you have, the better your quality of both your business and your private life. Your potential employer should know about your skills, so this part of your customer service representative resume serves to do just that.Again, this part of the resume should also be concise, yet informative, so the skills you need to list are only those connected to the job position you’re applying to.Take a look at this example:SkillsInterpersonal skills: GreatTroubleshooting skills: ExcellentCommunicative skills: ExcellentAdministrative skills: Great RightSkillsGeekGamerPainter WrongIt’s nice to be skillful when it comes to your hobbies, but unless they’re connected to your job, you shouldn’t bring them up in your resume. List only the relevant skills, and don’t describe them in too many details!ADDITIONAL TIPS: HOW TO MAKE YOUR CUSTOMER SERVICE REPRESENTATIVE RESUME LOOK EVEN MORE PROFESSIONALThis it! You have all the essential tips and tricks when it comes to writing a perfect CSR resume. You know what to add, you know what to exclude, and you know how to properly organize it.Is there any place for improvement?Absolutely!Let us give you some additional tips about how to make your CSR resume even better, both aesthetically and structurally.Proper Font Makes the Resume Prettier. There aren’t too many hard rules when it comes to choosing a font for your resume. The best thing you can do, however, is to choose a font that matches the resume template you’re using, though almost any other font will work just fine. Avoid using the hand-written font! This font, however beautiful from the aesthetic point of view , is not that easy to read, and you really don’t want to make it hard for your recruiters to read your resume!Resume Size Matters. Like we already mentioned, overly long resumes are always to be avoided. You don’t wish to bombard the recruiters with excess information about yourself. Concise and relevant are the keywords here. Thusly, your resume should be one page long, two at most. Add only the information that is connected to your skills and experiences in your field of expertise, remove unnecessary words and phrases, and everything should be just the way you need it to be.Bulleting Lists â€" Useful and Pretty. Bulletins are extremely useful when writing a resume. Not only do they make it look neat and well organized, but they also make it easier for the recruiters to get the necessary information about you and compare those with the job requirements.Mind the File Format. When it comes to choosing your resume’s file format you can’t go wrong with the TXT format. It’s th e most common type of format and can be read by most of the document readers. TXT format is also easy to edit, which is a great bonus when it comes to keeping your resume and the relevant info up to date. PDF file, on the other hand, is prettier and easier to read, and it is widely used for books. However, it’s slightly harder to edit, which can be a real bother at times. Our suggestion would be for you to have two copies of your resume: one in TXT and the other in PDF file format. You can quickly and easily edit the TXT version, then convert it into the PDF more professional looking PDF version.Equipping CSR Resume with Proper Template. Other than bulletins, templates can help you with organizing and composing your customer service representative resume. Most of the resume templates out there are composed to look very neat and precise. However, it may be best at times for you to make your own template. In case you don’t have the time to spend on doing this you can always downlo ad some premade templates from various websites. Just chose one which best reflects your personality and the job position you’re applying for. Here are some templates for you to choose from!Read and Read Again. So, your resume is finished, and everything looks well. All you need to do is hit the send button and wait for the good news, right? Well, wrong! The golden rule after writing your customer service representative resume is to reread it, and more than once! You want to avoid any grammar mistakes, accidental or otherwise! Go through the resume carefully, send it to a friend to check it for you just in case you’ve missed something, and send it after you’re absolutely sure all’s well. You also use the Grammarly site to check the grammar and make sure that no mistakes are made.Political Opinions in a Customer Service Representative Resume. There’s nothing wrong with having your political beliefs and opinions, but should you put them in your CSR resume. Well, that’s a b it of a tricky issue. There is nothing wrong with adding them to your resume if you’re sure that your potential employers share them. There may even be some benefits to that as well. However, if the recruiters disagree with you, or favor a party opposing yours, then you’ll probably just ruin your chances of getting a job. Even in the case they do, you’ll never be sure whether they hired you because of your qualities, or simply because you’re all members of the same party. That’s why you should probably avoid sharing your political opinions in your resume, and stick to only the most relevant themes â€" your skills and experiences.Resume Update. Age of information is the age of quickly advancing changes, heavily reflects in the business sphere. Jobs are also easier to find than in the past, and with the new job opportunities often suddenly appear, you better keep your resume updated so you can send at the moment’s notice. One must always be prepared for any eventuality!Lia r, Liar, Chances to Get the Job on Fire. We all heard the stories of people who lied about something in their resumes. Some of them may have even recommended to you to also embellish the truth for a bit. Our advice to you is: don’t. Just don’t. It’s a terrible idea. Lying in your customer service representative resume may give you some advantage, but that advantage is short-lived at best. There will come the moment where you’ll have to prove you can walk the walk, not just talk the talk, and then what? For example, you lied that you speak fluent Norwegian in your resume, which gave you an edge over your competitor. You’re convinced that there’s no way you’ll ever have to actually use this “skill”, so your secret would be safe. Or at least that’s what you think. One day, your superiors ask you to deal with a Norwegian customer who calls from Norway, but since their English is very bad, they ask if someone speaks Norwegian. Your superiors call you to resolve the si tuation. And since you don’t really speak the language, you fail miserably. Consequences: a failed task, a deeply unsatisfied customer, some very, very unhappy bosses. Finally â€" you’re unceremoniously fired. Never lie in your resume. By lying, you’re not only endangering the systems and networks entrusted to you, but you’re also endangering your own career.CONCLUSIONThat’s all folks! These are some basic instructions about writing your customer service representative resume.You’ve seen some examples of a well-written resume, you know what to write and how to organize it, and you also know what not to do, which is equally important.Get a resume template from the internet (or simply make your own) add only the relevant information about your skills, previous job experience, and accomplishments, and whatever you do, do not lie! It’s not ethical, and it can be more dangerous than you realize.Now get out there, write and submit your resumes, and best of luck! Create your own resume

Influence of Media and Popular Culture Essay - 924 Words

Why do people believe America as a nation of freedom and opportunity? The answer is in the book called, â€Å"Lies My Teacher Told Me† by James W. Loewen, the author of â€Å"Lies across America.† This book is published by Simon and Schuster from Touchstone in October 2007 as the second edition. The whole theme of this book is to show the faulted story, and the chapter seven, The Land of Opportunity, is showing that the United States is not a land of freedom and opportunity as everyone knows. It is shocking that there are many controversies that society hides from people. Throughout the reading this chapter, I wondered why people started believed the United States as a nation of freedom and opportunity. Then I realized that the society continuously†¦show more content†¦Her opinion is making sense. However, people should be aware of any behavior that affects youth in negative ways because even though the â€Å"reality show† is not real literally, it affec ts seriously to the teenagers since they have less control on their behaviors than adults. Aubree Rankin said that a research have found that young viewers are influenced by the behavior they see modeled on TV. According to her, it is because â€Å"there were an alarming 1,657 instances of sex, foul language, and violence logged in the 114.5 hours of broadcast reality shows; a rate of 14.5 instances of objectionable content per hour, a 52.6% increase from the previous studys rate of 9.5 per hour† (Rankin). Also, Anderson and Bushman said that Johnson, the author of et al. said â€Å"present important evidence showing that extensive TV viewing among adolescents and young adults is associated with subsequent aggressive acts† (Anderson). As Rankin, Anderson, and Bushman said, many youth can be affected by reality shows negatively. For this problem, adults should think seriously and the broadcasts should have censorship, or raise the rates. Moreover, many different stereotypes are caused by Media or popular culture, and stereotypes in gender are very typical example. Since the 1960’s people classified boys and girls and their specific behaviors and expect them to follow those. This gives huge stereotypes within gender. For example, boys have to be strong and athletes,Show MoreRelatedMass Media and Popular Culture1367 Words   |  6 PagesHow has mass media a created a relationship among popular culture, mass media and different forms of dissemination? Mass media is any form of communication used to reach a large group of people. There are different types of media; examples of media are magazines, movies, television, books, recording devices, radio and the internet. As time goes on, new and improved technology is developed in the mass media industry for communicating and entertainment purposes. As mass media continues to grow andRead MoreWhy Is Medium Is The Massage Essay1528 Words   |  7 PagesWhy is Medium M essage? Marshall McLuhan, a technological determinist, says in his book ‘Medium is the massage’ that the most widespread modern media influence how humans think, act and perceive the world around them. He states that the medium significantly influences the message that people will receive, and thus, the same message is perceived by the same individual in several ways if he receives them in a different way. The expression the medium is the message means that recipient receives messagesRead MoreMass Media and Popular Culture953 Words   |  4 PagesMass Media and Popular Culture March, 2009 Let us face the facts, mass media and popular culture need each other to coexist. Furthermore, in todays society the mass media serves the interest of popular culture. Moreover, it is the vehicle of free speech in a diverse, multicultural society. In addition, mass media refers to communication via radio, televisions, movie theaters, television, newspapers, magazines, and, etc; thereby, reaching out to the larger audience. On the contrary, popularRead MoreIntroduction to Popular American Culture1069 Words   |  5 PagesPopular American Culture University of Phoenix Soc/105 Introduction to Popular American Culture MU10ELC07 Ernest Hernandez Ph.D. August 3, 2010 Popular American Culture American pop culture is an every day part of life. Society dictates how people need to be to be accepted by others. American pop culture dictates who we are, it is our attitudes habits and actions; it is generations of handed down customs and practices (Wilson, 2001). Popular Culture Inventory The mass circulation ofRead MoreMedia Influence On American Culture1563 Words   |  7 Pagesdoubt that the media has a huge role in American culture. The media is prevalent on every medium, from newspapers, to television, the Internet, and mobile applications. However, the controversial argument of whether American culture is more influenced or more informed by the media still stands. â€Å"American culture† is what I consider to be the social norms, fashion, topics of discussion, current events, and mindsets that are popular within the general American population. The â€Å"media† to me refers toRead MoreA Study on American Popular Culture892 Words   |  4 PagesAmerican Popular Culture Culture and Popular Culture Popular culture is consumed through interaction in the social media that includes television programs, movie theaters and virtual social networks. From the media, interests lie in the political developments and discussion concerning governance. These media satisfy appetite for political information while guiding an understanding on the national issues and choices made. Culture is the complex whole including customs, law, morals, belief,Read MoreThe And Dissemination Of Cultural Values, Ideologies, And Hierarchies832 Words   |  4 Pagessemiotics, important issues to understand the full web of the â€Å"word-concept† culture, dominate much of the theory and practice. The most common debates are over naming eras and redefining terms like popular, culture, popular culture, etc. Despite the debate, the historiography maintains four important foci for the construction of cultural values: industrialization and the Progressive Era, the influence of industrialized media, the concept of shifting contexts, and a reference an attempt to identifyRead MorePopular Culture is Not the Devil1056 Words   |  5 PagesPopular Culture Is Not The Devil Many people can agree that popular culture is invasive, but the opinions differ on how invasive it actually is and whether it is harmful or beneficial. In David Denby’s Buried Alive: Our Children and the Avalanche of Crud, he clearly states his opinion of popular culture and how it has invaded his home and the attitude of his children. The main source of popular culture according to Denby is the media, which has become â€Å"three-dimensional, inescapable, omnivorousRead MoreThe Political Economy And Cultural Studies Theories1429 Words   |  6 PagesMass media plays an important role in the society by providing entertainment, information and acting as the government’s overseer. Several scholars have developed philosophies that help people understand how mass media fulfills its roles in the society. For example, Horkheimer and Adorno have constructed theories that explain the functions and impacts of mass media in the society across the globe (Mosco, 2008). The centra l theme in all mass communication models entails the meaning of media contentsRead MoreEffect of Media and Mass Communication Essay1386 Words   |  6 PagesThe media is a powerful presence within the lives of others. It can be described as the main channel of mass communication. Media is often used to deliver a message to a large audience who are diverse. It can be written, broadcast or spoken. Media is a significant force within modern culture. Culture can be defined as the norms and values of a society. In our culture, the communications media hold an influential place in disseminating information, forming attitudes, and motivating behaviour. Technological

Terry Tempest Williams’ Refuge Essay - 1049 Words

Terry Tempest Williams’ Refuge Adaptation is the source and story of a species’ survival. Human beings’ journey across and habitation of the earth’s surfaces demanded resilience to change. As a result each race is a product of the land in which they inhabited. We have grown with the land. Our physical traits tie us to a particular region, a particular place, but what of our emotions? Are they another link to our homelands or do they orphan us, forcing us to seek refuge? Terry Tempest Williams’ Refuge, is the story of her adaptation to change, her struggle to weather changes. The emotional maturity of her relationship with the Great Salt Lake is a subset of her wider community’s relationship to their homeland. This emotional separation†¦show more content†¦Williams wanted her mother to fight the cancer and encouraged her mother to try the various aggressive treatments suggested by the doctors. Although Williams’ reactions to the unexpected changes in both her mother’s and the lake’s natural cycles are different she wanted them to return to normalcy for the same reason—for her sake. Williams wanted to preserve her childhood. Diane Tempest, Williams’ mother, is the personification of her childhood and the Great Basin is the setting upon which her fondest childhood memories were enacted. Williams respond to them differently because, as she says in the first line of the book, â€Å"the Great Salt Lake is about twenty-five minutes from our home.†(5) The lake is not only physically distant from the home in which her mother resides, but also functions emotionally as a distant relative. The Great Basin was promised land of her ancestors. For –years, the Mormons have lived in this harsh landscape. They have grown from this land. The Mormons’ relationships to each other are inextricably tied to the relationship to the land. From bird watching and astrology with her mother and grandmother, to marriage maintenance with her husband Brooke, the majority of the familial activities Williams describes have an outdoor element. Therefore Williams must reconnect with the land before she repairs her relationships with her family. However during this turbulent period of her life, the Great Basin is not stable enough to support her. ThisShow MoreRelatedEssay on Terry Tempest Williams Refuge1182 Words   |  5 PagesTerry Tempest Williams Refuge If we bemoan the loss of light as the day changes to night we miss the sunset. In her memoirs Refuge, Terry Tempest Williams relates the circumstances surrounding the 1982 rise in the Great Salt Lake as well as her mother’s death from cancer. Throughout the book Williams gets so caught up in preventing her mother’s death that she risks missing the sunset of her mother’s life. However the Sevier-Fremont’s adaptability to changes in nature inspires Terry TempestRead More Terry Tempest Williams Refuge Essay examples1926 Words   |  8 PagesTerry Tempest Williams Refuge In Refuge, Terry Tempest Williams weaves together her experiences and relationships with family and nature, two major themes of Refuge, as well as two apparently important aspect of Williams’ life. The book is the story of the destruction of her family and the nature surrounding her, but it is these places that are being destroyed are the same places where Terry Tempest Williams finds comfort before, during and after cancer started to consume her life. I believeRead MoreEssay about Cancer and Terry Tempest Williams Refuge1779 Words   |  8 PagesCancer and Terry Tempest Williams Refuge â€Å"I cannot prove my mother, my grandmothers, along with my aunts developed cancer from nuclear fallout in Utah. But I can’t prove they didn’t.† Epilogue, Refuge In Terry Tempest Williams’s Refuge, death slowly claimed almost all of the women of her family. Death took Williams’ family members one by one just one or two years apart. In every case, the cause was cancer. Williams insisted in the epilogue that fall-out from the 1951-62 nuclear testingRead More Refuge: An Unnatural History of Family and Place by Terry Tempest Williams1308 Words   |  6 PagesRefuge: An Unnatural History of Family and Place by Terry Tempest Williams Refuge; An Unnatural History of Family and Place, by Terry Tempest Williams, is a thought-provoking, sentimental book that explores both the unnatural and the natural events that take place in her life. The deception and lies of the reports presented by the United States government, which lead to the fall out of atomic bomb testing in Utah in the 1950s and the rise of the Great Salt Lake and its effect on bird’s serveRead More Female Struggles Essay examples1592 Words   |  7 PagesLatter Day Saints, also known as Mormons, patriarchy also exists. Terry Tempest Williams discusses patriarchy and women’s connection to the land in Refuge. Over time women’s status in society has become better, however in Mormon culture women’s rights have decreased. In Refuge, Terry Tempest Williams as an ecofeminist defies the traditional Mormon woman’s role. In Refuge the gender roles are not as clear as in society. Williams chooses to display the gender roles more subtly. We learn that womenRead More Nuclear Power and Testing Essay examples2337 Words   |  10 Pagesfallout’s victims. In her 1992 book Refuge, Terry Tempest Williams claims she â€Å"cannot prove her mother, Diane Dixon Tempest, or [her] grandmothers, Lettie Romney Dixon and Kathryn Blackett Tempest, along with [her] aunts developed cancer from nuclear fallout in Utah ( Tempest 286,);† however, scientific tests, although hard to conduct in this circumstance, have proved a strong correlation between fallout exposure and cancer within the downwind population. However, Williams’ chooses not to highlight thisRead MoreThe Clan of One-Breasted Women by Terry Tempest Williams Essay1876 Words   |  8 PagesThe Clan of One-Breasted Women by Terry Tempest Williams In our current society it is established that faith is equated with a type of blind acceptance of all that the church or institution stands for. Having faith is still viewed as a wholesome characteristic, though it is more and more becoming correlated with negative connotation that is commonly attached to a thoughtless, dogmatic approach Ââ€" an absolute obedience of all tenets regardless of conscious thoughts and appeals. In a similar regardRead More Can Religion Help the Healing Process of Cancer? Essay example1427 Words   |  6 Pagesbetter than those who do not believe. An example of the Mormon faith is demonstrated in the book Refuge, by Terry Tempest Williams. The Mormon faith is an intricate part of how she copes with her mother’s journey towards death. Williams’ ability to support her mother in this time of need enables her mother to cope with the suffering and regain a sense of meaning to life. Although, the support Williams gave her mother did not come without struggle or suffering. It was not until William’s herself accepted

Samsung Mobile Free Essays

string(268) " began operations in India through its manufacturing complex located at Noida \(UP\), which today houses facilities for Colour Televisions \(including 3D, LED and LCD Televisions\), Mobile Phones, Refrigerators, Washing Machines and Split Air Conditioners categories\." A PROJECT REPORT On Consumer Awareness And Satisfaction Towards Samsung Submitted to: Ujjal sandhu (Lect. Dept of Management) Submitted by: Prem Kumar Masters of Business Administration (2nd semester) DR. I. We will write a custom essay sample on Samsung Mobile or any similar topic only for you Order Now T. GROUP OF INSTITUTES Chandigarh-Patiala Highway, Jalalpur (Banur), Near Chandigarh Affiliated to Punjab Technical University, Jalandhar. 2010-20 CERTIFICATE Certified that this project report â€Å"Consumer Awareness And Satisfaction Towards Samsung. † is the original work, Prem Kumar. , who carried out the project work under my supervision as a part of Assignment of Research Methodology. ______________________ Ms. Ujjal sandhu (Lect. Dept of Management) DECLARATION We hereby declare that the project entitled â€Å"Consumer Awareness And Satisfaction Towards Samsung† submitted for the Assignment of Research Methodology is our original work and the project has not formed the basis for the award of any degree, associateship, fellowship or any other similar titles. Signature of the Student: _____________________ Prem Kumar Place: Date: ACKNOWLEDGEMENT Heartfelt thanks to the following people†¦. A Few typewritten words of thanks can-not really express the sincerity of my gratitude. But I am still trying to put into words my gratefulness towards all who have helped amp; encouraged me in carrying out this project. I would like to thank Prof. P P ARYA (Director, DR. IT. ) to give me guidelines and my worthy thanks to my teacher Ms. Ujjal sandhu (Lect. Dept of Management) for their valuable contribution during the academic session and guidance in preparation of this project report. Finally, yet importantly, I would like to express my heartfelt thanks to my beloved parents for their blessings, my friends/classmates for their help and wishes for the successful completion of this project. Name of Students, Prem Kumar Table of Content Chapter | Topic| Page Num. | 1| CERTIFICATE| 2| 2| DECLARATION| 3| 3| ACKNOWLEDGEMENT| 4| 4| TABLE OF CONTANT| 5| 5| LIST OF TABLE| 6| 6| Chapter – 1 Introduction| 7| 7| Chapter – 2 Literature Review | 12| 8| Chapter – 3 Research Methodology| 13| 9| Chapter – 4 Result and discussions| 16| 10| Chapter – 5 Finding and Conclusion| 25| 11| Reference| 25| 12| QUESTIONNAIRE| 26| 13| Appendix| 27-28| | | | | | | List of Table Chapter | Topic| Page Num. | 4. 1| Profession| 15| 4. | Do you have a mobile phone| 16| 4. 3| Have you ever heard about samsung| 17| 4. 4| which companies cell phone are you using| 18| 4. 5| In which industry the brand name Samsung is involve. | 19| 4. 6| what is tagline of Samsung| 20| 4. 7| what makes you to buy Samsung| 21| 4. 8| You prefer Samsung because of | 22| 4. 9| will you recommend Samsung to other | 23| 4. 10| acording to you which is close competitor of Samsung| 24| CHAPTER – 1 INTRODUCTION * Consu mer A consumer is an individual who purchase or has the capacity to purchasegoods and services offered for sale by marketing institutions in order to satisfy  personal or ousehold needs,wants or desires. According to a statement made by Mahatma Gandhi, ‘consumer refers to the following, â€Å"A consumer is  the most important visitor on our premises. He isnot dependent on us. We are dependent on him. He is not an outsider to our  Ã‚  business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so† So  consumer  is  like  the  blood  of  our  business  and  also  a satisfied customer is a word of mouth advertisement of a product / services * Customer satisfaction: Satisfaction is the person’s feelings of pleasure or disappointment resulting rom comparing a product’s perceived in relation to his or her expectations. In general, if performance of the products ma tches the expectations, the customer is said to be satisfied. Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectations. In a competitive marketplace where business complete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. If performance exceeds expectations, the customer is said to be highly satisfied or delighted. If the performance falls short of expectations, the customer is said to be dissatisfied. * INDUSTRY PROFILE In 1977  Samsung Electronics  launched the Telecommunication Network , and in 1983 it initiated its  mobile  telecommunications business with the hope that this would become the company’s future growth engine. In 1986, Samsung was able to release its first built-in car phone, the SC-100, but it was a failure due to the poor quality. In spite of unsuccessful result Ki Tae Lee, the then-head of the Wireless Development Team, decided to stay in the mobile business. He asked the company to buy ten  Motorola  mobile phones for  benchmarking. After 2 years of R;amp;D Samsung developed its first mobile phone (or â€Å"hand phone† in Korea), the SH-100 in 1988. It was the first mobile phone to be designed and manufactured in Korea. But the perception of mobile devices was very low and although Samsung introduced new models every year, each model sold only one or two thousand units. Samsung Telecommunications  is one of five business units within  Samsung Electronics belonging to the  Samsung Group, and consists of the Mobile Communications Division, Telecommunication Systems Division, Computer Division, MP3 Business Team, Mobile Solution Centre and Telecommunication R;amp;D Centre. Telecommunication Business produces a full spectrum of products from  mobiles  and other mobile devices such as  MP3  players and  laptop computers to telecommunication network infrastructure. Headquarters is located in  Suwon  South Korea In 2007 Samsung Telecommunication Business reported over 40% growth and became the second largest mobile device manufacturer in the world. Its market share was 14% in Q4 2007, growing up form 11. 3% in Q4 2006. At the end of November 2011, Samsung sold more than 300 million mobile devices and set still in second SAMSUNG In India Samsung Electronics commenced its operations in India in December 1995 and is today a leading provider of Consumer Electronics , IT and Telecom products in the Indian market. Samsung India is the Regional Headquarters for Samsung’s South West Asia operations, which provides employment to over 8,000 employees with around 6,000 employees being involved in R;amp;D. In 2010, Samsung India achieved a sales turnover of US$3. 5 billion. Samsung began operations in India through its manufacturing complex located at Noida (UP), which today houses facilities for Colour Televisions (including 3D, LED and LCD Televisions), Mobile Phones, Refrigerators, Washing Machines and Split Air Conditioners categories. You read "Samsung Mobile" in category "Papers" Samsung Electronics commenced its operations in India in December 1995 and is today a leading provider of Consumer Electronics , IT and Telecom products in the Indian market. Samsung India is the Regional Headquarters for Samsung’s South West Asia operations, which provides employment to over 8,000 employees with around 6,000 employees being involved in R;amp;D. In 2010, Samsung India achieved a sales turnover of US$3. 5 billion. Samsung began operations in India through its manufacturing complex located at Noida (UP), which today houses facilities for Colour Televisions (including 3D, LED and LCD Televisions), Mobile Phones, Refrigerators, Washing Machines and Split Air Conditioners categories. Samsung commenced operations of its second state–of-the-art manufacturing complex at Sriperumbudur, Tamil Nadu in November 2007. Today, the Sriperumbudur facility manufactures Colour televisions, Fully Automatic Front Loading Washing Machines, Refrigerators and Split Air Conditioners. Samsung India has two R;amp;D Centres in India – at Delhi and Bangalore . While the Delhi R;amp;D Centre develops software solutions for hi-end televisions such as Plasma TVs, LCD TVs and Digital Media Products, the Bangalore R;amp;D Centre works on major projects for Samsung Electronics in the area of telecom, wireless terminals and infrastructure, Networking, SoC (System on Chip) Digital Printing and other multimedia/digital media as well as application software. Samsung India is a market leader in product categories like LED TVs, LCD TVs, Slim TVs and Side by Side Refrigerators. While it is the second largest mobile handset brand in India, it leads in the smart phone segment in India. Samsung India has won several awards and recognitions for both its corporate initiatives as well as its product innovations in audio visual, home appliance, IT and telecom product categories. Apart from development of innovative technology, Samsung places great importance on acting as a responsible corporate citizen in the communities where it operates. Its CSR programs respond to the social and environmental needs and seek to give back to communities that support the company. In 2009, Samsung launched the company’s Corporate Social Responsibility initiative – ‘Samsung Hope Project’ with projects in the areas of education, culture, sports, social welfare and community development. Each program under the Hope Project uniquely addresses the needs of individual communities while emphasizing on innovations for development of the community including education, technology, engineering and IT technical training. Consumer research is the systematic collection and analysis of consumer information for the purpose of important decision making for marketing. Consumer research plays an important role in marketing process, helps in consumer measurement, market potential, sales forecast, each element like product mix, distribution mix, price, effectiveness of an advertisement campaign, consumer acceptance of a product. Infiercely competitive situation, it is extremely critical for and organization to monitor the customer relationship on a regular basis. CHAPTER 2 LITERATURE REVIEWS This chapter contain the review of literature releted to SAMSUNG handsets and customers satisfaction and awareness towards it. There are various tudies which have already been conducted on the customers satisfaction towards Raymond SAMSUNG handsets . the review studies focused on the SAMSUNG brands quality, brands perception and thinking of people towards it. 1 Marks (2006) found that inspite of increasing competition in the mobile phone sectors the SAMSUNG is still a brands that leads the market intems of customers satisfaction level. In this study is also found that the customers using SAMSUNG handsets were more satisfied with its features from the customers using handsets of other companies. Martensen (2008) found that the Indian customers are having a hight level of awareness when it comes to SAMSUNG. The customers are awar about the taglines of the company and most the customers also identify the logo of the company while the customers of other companies were not aware about their company and the customers were also satisfied with SAMSUNG handsets. CHAPTER – 3 RESEARCH METHOLOGY The research methodology section contains the objectives of the study, ources of data, research design, tool for data collection and sampling techniques. Objectives of the study 1 . To identify the customers awareness level towards SAMSUNG handsets. 2 . To indetify the customers satisfaction level towards SAMSUNG handsets. 3 . To identify the different criteria considered by the customers while buying SAMSUNG handsets. 4 . To identify customers perceptio n towards SAMSUNG as a brand. Sample size Our sample was 50 respondents. Sources of data The study used primary and secondary data. Primary data:- The primary data was collection from the respondents from dr. t groups of institutes using questionnaire. Secondary data:- The secondary data was collected from internet, books and magazines. Research design:- A descriptive research has been conducted to study consumer awareness and satisfication towards SAMSUNG because it has gathered the data that described events and then organized, tabulated, depicted and described the data obtained from consumers of SAMSUNG and other brands. We used descriptive statistics to describe the basic features of data of our study. They provided us simple summaries about the sample and the measures of our study. Descriptive statistics helped us to simplify large amounts of data in a sensible way. Sampling techniques:- The sampling techniques used to collect data is convenience sampling. For this study, 50 respondents have been taken as a sample ana data is collected from them. One of the most common examples of convenience sampling is using student volunteers as subjects for the research. We use it when we are unble to access a wider population, for example due to time or cost constraints. Tool of data collection:- The data has been collected through questionnaires using graphical techniques of SPSS CHAPTER – 4 Results ;amp; Discussion Table4. 1: Profession? Option| Response| Percentage| Student| 20| 50%| Business| 10| 25%| Working| 8| 20%| Other| 2| 5%| Interpretation:- From the above table we conclude that 50% of respondents are students ,25% of respondents are business , 20% of respondents are working and remaining 5% are working. TABLE 4. 2: Do you have a mobile phone? Option| Response| Percentage| Yes| 39| 97. 5%| No| 1| 2. 5%| Interpretation:- From the above table we conclude that 97. 5%% of respondents have mobile and remaining 2. % have not mobile. TABLE 4. 3: Have you ever heard about samsung? Option| Response| Percentage| Yes | 40| 100%| No | 0| 0%| Interpretation:- From the above table we conclude that 100%% of respondents are heard about Samsung mobile and remaining 0% are not heare of it. TABLE 4. 4:which companies cell phone are you using? Option| Response| Percentage| Nokia| 15| 37. 5%| LG| 6| 15%| Samsung| 13| 32. 5%| Motorola| 4| 10%| Other| 2| 5%| I nterpretation:- From the above table we conclude that 37. 5%% of respondents are using nokia phone , 15% are using lg mobile, 32. % are using Samsung mobile, 10% are using Motorola mobile and 5% are using others mobile TABLE 4. 5: In which industry the brand name Samsung is involve.? Option| Response| Percentage| Automobile| 2| 5%| Sports| 0| 0%| Peteroleum| 0| 0%| Telecommunication| 38| 95%| Interpretation:- From the above table we conclude that 5% of respondents were that Samsung in automobile and 95% of respodents were that Samsung mobile in telecommunication. TABLE 4. 6: what is tagline of samsung? Option| Response| Percentage| I am the next| 30| 75%| What the next| 6| 15%| Stay connect| 4| 10%| Other| O| 0%| Interpretation:- From the above table we conclude that 75% of respondents aware about the tagline of Samsung mobile TABLE 4. 7: what makes you to buy samsung? Option| Response| Percentage| Advertisement| 30| 60%| On choice| 6| 12%| Friedns opinion| 5| 10%| Other| 3| 6%| Interpretation:- From the above table we conclude that 60% of respondents buy nokia by seeing advertisement , 12% influenced by on choice , 10% through their friends opinion and 6% because of other factors TABLE 4. 8:You prefer Samsung because of ? Option| Response| Percentage| Feature| 6| 15%| Price| 3| 7. 5%| Brand name| 20| 50%| Service| 10| 25%| Other| 1| 2. 5%| Interpretation:- From the above table we conclude that 15% of respondents prefer Samsung because of its feature, 7. 5% because of its price, 50% because of its brand name, 25% because of its service and 2. 5% because of other factor TABLE 4. 9 will you recommend Samsung to ohter ? Option| Response| Percentage| Yes| 35| 87%| No| 5| 13%| Interpretation:- in the graph 87% respondes recommend Samsung is favor and 13% is not favor in Samsung. TABLE 4. 10 acording to you which is close competitor of samsung ? Option| Response| Percentage| Nokia| 30| 75%| Motorola| 7| 18%| LG| 3| 7%| Spice| 0| 0%| Interpretation:- IN graph 75% compitotrs are nokia than the Samsung. FINIDINGS:- 1. Among the total of 40 respondents qwsin them 39 having mobile phon. 2. From the study undertaken majority of the respondents 100% were aware about Samsung. 3. Among the respondents 32. 5% were using Samsung mobile phones. 4. Among the respondents 60% people buy Samsung because of their advertisement. 5. Among the respondents 50%people prefer Samsung because of its brands name CONCLUSION We came to the conclusion that most of the customer of Samsung mobile were aware and satisfied with Samsung mobile car. Most of the respondent trust Samsung mobile as a brand and in future will recommend Samsung mobile to others also. In spite of having competition in the automobile industry Samsung mobile still stand above all and it has been able to maintain satisfaction level in its customers which in turns attracts others new customers also REFERENCES 1. http://www. samsung . com 2. https://www. scribd. com QUESTIONNAIRE TOWARDS SAMSUNG NAME:- ADRESS:- Q. 1. Do you use mobial phone ? 1. yes 2. No Q. 2 Have you ever heard about Samsung ? 1. yes 2. No Q. Which companies cell phone are you using ? 1. Samsung 2. Nokia 3. LG 4. Motorola Q. 4. In which industry the brand name Samsung is involved ? 1. Automobile 2. Peteroleum 3. Sports 4. Telecommunication Q. 5 what is the tagline of Samsung ? 1. I am the next 2. What the next 3. stay connect 4. Other Q. 6 What makes you to buy Samsung ? 1. Advertisment 2. Friend opinion 3. Own choice 4. Other Q. 7 you prefer Samsung because of 1. Feature 2. Brand name 3 . Price 4. Services 5. Other APENDIX Data view VARIABLE VIEW How to cite Samsung Mobile, Papers

Events Planning and Management free essay sample

What is an EventSpecial or spectacular occasions where people gather together for a purpose whether they be to celebrate, educate, promote or commemorate. They are not the usual and ordinary activities that one engages in as part of his daily life Who is an Event PlannerAn event planner is, quite simply someone who organizes events. He is the person behind the scenes who gets the job done and make sure everything is done and done flawlessly to ensure successful staging of the event. He must be well versed and trained on the communication and organization aspects and requirements of the job. Event planners usually get their start doing, supplying or providing services in one or two particular aspect of an special events such as catering, floral arranging, entertaining and talent agents eg before they decide to plan entire events. Or they may also have started planning and coordinating events for companies they were employed with before deciding to go into the business for themselves Since events may vary in size, scope and complexity, it may require an event planner to do any number of different task but all with the end result of achieving a successful event Categories of EventsSocial Events- more on a local level, attendees are usually related and/or know each other on a more personal level. Care and caution must be taken as the event planner may find himself in the storm of a family event , as emotions often run high on these special occasions. Make sure everyone knows their role and exactly what’s expected of them. List of common social events: weddings, reunions, housewarming/blessings/holiday parties and dinners/birthday parties/bar or bat mitzvahs/baby showers/anniversary parties/bridal showers/stag parties, et al. Corporate Events- the term â€Å"corporate† includes not only companies but also charities and nonprofit organizations. Charities and nonprofit organizations host gala fundraisers, receptions and athletic competitions, among other events, to expand their public support base and raise funds. Companies host trade shows, conventions, company outings, holiday parties and meetings for their employees, staff, board members and stock holders. Some types of corporate events: Annual shareholder meetings, board meetings, client appreciation events, company socials (such as holiday parties, intramurals and sports events, company outings), groundbreaking ceremonies, incentive travel, open houses, new product launch, press briefings, staff training, union events/meetings et al Industry Events Industry events today are sophisticated affairs designed to inform, influence and form consensus on a specific issue or common topic. Industry specific events include: Conventions, association meetings, conferences, industry tradeshows, public exhibitions(bridal fairs, auto shows, home shows), symposiums et al Special Events – The term â€Å"special events† can describe a broad range of affairs which are big, national or local in scope such as major sporting events (palarong pambansa), major public events (EDSA Day celebration), major cultural and religious affairs ( Baguio mayflower festival, dinagyang, ati-atihan, sinulog festival), However special events may also be much smaller, specific and more private in scope. List of special events include the following: Award events, book launching, signing/author reading, CD release parties, charity fund raisers, children’s festival, ethnic celebrations, fashion shows, holiday special events, inauguration ball, music festival, parades, political forums or debates, restaurant openings, sporting event-car races, store grand openings STEPS IN EVENTS PLANNING 1. Client Consultation Whether you have your own event planning business or work full time planning events for one company you will work with clients. As a corporate events planner your internal clients will be other departments (HRD, Marketing, Operations etc). on the other hand if you are doing events planning independently you will be dealing with company representatives or in some cases the company officials themselves. In each case consultation will be of primary importance as these will determine the direction, objective and purpose and vision of the event. At the initial meeting do more listening than talking, pay careful attention to everything the client says, make notes or record the meeting(with clients permission), bring an assistant to make notes for you. When its your turn, ask the client to describe their vision for the event. Then from broad ideas, you will refine the vision as you move through the planning process. Questions such as those below will help the events planner to begin to visualize the event and serve as the foundation for all the work to come. Things to discus with the client: What kind of event do you want What do you hope to accomplish When is the event to be held Who are expected to attend What is the budget At the end of the consultation you should have a clear picture of what your client envisions for their event and be able to form a clear, concise â€Å"mission statement† or objective. Other things to discus: who will be involved in the planning process, who will be the key decision makers, and how information should flow during the planning stage. This is precisely to anticipate and eliminate possible roadblocks as you can before you reach them since as the events planner it is your responsibility to take charge of planning. After the initial meeting and while it is still fresh on the mind of both parties (planner and client) summarize the discussion in writing and send a copy to the client if possible on the same day or soon after. 2. Set Objectives The best and most successful events have a clear purpose or objective. Event planners can avail of the SMART method for setting strategic objectives: Specific- What is the specific result of you event Measurable- Outcome should be measurable accurately Attainable- Given the existing budget and resources and constraint, is the objective attainable Relevant- Do the people involved have the authority, the skill and the resources needed to meet the objective? Is the objective important to the organization or individual? Time- Based- Is there a start and end point to the objective? Setting smart objectives will not only make the planning easier but will help measure the success of the event and create a positive experience for all involved. 3. Choose a Date and a Location At this planning stage, preferred date should be decided upon. Client will often but not always come with a date in mind for the event. If they don’t, it will be your job to help pick a suitable date. But whether you do the setting of the date or not you need to consider the following before choosing the date or accepting the client. Things to consider when choosing a date: Consider your availability Consider other events in the area Consider the season and usual weather in the chosen location Consider your suppliers Consider other related events Consider other holidays Consider your time needs 4. Decide Who to Invite Your client needs to give you an idea of who they want to attend their event before you can begin to formulate a plan to attract the target audience or plan activities. The following data or information are required (depending on the type of event) How many people are to be invited Will spouses or children also attend Demographics of the target audience (eg. Gender, median age, ethnic background, income bracket) Common or shared interest What payback does the client expect Where are the attendees coming from (travel arrangement, customs and traditions) 5. Create Your Theme The most memorable events have a cohesive theme that runs through-out, from initial publicity to printed invitations to decor and right through to the entertainment and final applause. One of the biggest advantages of a strong theme is its usefulness in helping you make decisions throughout the event process. Once a theme has been decided on, print materials such as invitations, banners, place cards, brochures, advertising and websites can be designed. Where to get ideas for a great theme Brainstorm Events Industry Current Events and Trends Adding a Musical Touch 6. Set the Event Agenda After the date, guest list, the theme and setting of the smart objectives , its time to set the agenda for the event. Whether its a simple house blessing or a three day corporate event, its important to layout the entire schedule. Include adequate time for arrival, socializing, speeches, awards/games, food, etc. â€Å"Visualize† the event and run through the entire program from start to finish. Make notes of all you might need such as materials, services, special arrangements, eg. Create a list of vendors and suppliers to contact and task to be done. GETTING ORGANIZED As an event planner, you will need a variety of organizational tools that will help you keep track of all the many details involved in organizing the event and ensuring an orderly and systematic execution of plans aimed towards making the event successful 1. Establish an Event Committee Although it is a given that you will do all the planning and planning of the event yourself, in most cases, you will work with a group of people who are expected to make the event successful Choose a select group of key people to form an Events Committee Assign specific task to each committee member Regular committee meeting Document everything 2. Create a Timeline Schedule Base your timeline on factors such as The size of the event The location The time of year The number of people involved in the planning Develop an outline of specific tasks, deadlines and responsibilities 3. Adding Detail As you start developing your checklist, add as much detail as possible for each item. For example under the â€Å"Assigned tasks for day of event† list the specific task that needs to be assigned such driving to airport pick up, supervising set up, leading briefing sessions with speakers, seating, greeting, supervising set up of luncheon, etc. Once you have develop the checklist, assign target dates to each item, It is a good idea to work backwards from your event date 4. Critical Path ( Assignment of Task) A critical path lists each of the tasks that needs to be accomplished; who is responsible for it and the deadline by which it will be done. It is used as a guide map for the event to assist when delegating responsibilities and show whether you are on track. 5. Budgets Creating a budget is an important ingredient in a successful event. Once you have created a timeline schedule and critical path, you can come up with a list of estimated expenses such as venue rental, food, transportation, accommodations, audio-visual equipment, printed materials and gifts. Get price quotations from your suppliers to find out how much a particular item costs You will also need to include your own fee and corporate clients may want to include any staff time they spend on the event as an expense. When planning a budget, include your potential revenue to offset the cost. For example, is the event a fundraiser? Is it a conference or convention that should aim to cover its own expenses? Attendance fees, sales of related materials, donations, ticket sales and sponsorships can all be good ways to raise revenues. After the event you should compare actual expenses and revenues to your budgeted amounts. This will help you determine if your objectives were met and it may assist in budgeting for future events. PREPARATION TIME FOR VARIOUS EVENTS TIMELINE SCHEDULE EVENT TYPE Recommended Preparation Time Wedding 3-6 months Parties (birthdays/anniversaries/debut) 1-3 months Seminars/Meetings 1-3 months Conference / Convention ~ Domestic ~ International 6months – 1year 1-2years Organized Tours / Field Trips 1-3 months Concerts 6months and above Festivals 6month-1year Exhibitions / Expositions ~ Domestic ~ International 6months-1year 1-2years Sales Bazaar (â€Å"tiange†, night market) 6months Competition / Contests 6months-1year Sport Festivals 6months-1year SAMPLE TIME ALLOCATION (More Than A Year Pre-planning Activity) Activity Period Announcement date location 52weeks before the event First press date 24-36weeks Publication 24th week Mailing of brochures 14-18th week Mailing of 2nd reminder 14th week Mailing of final reminder 8-12th week Mailing of final program 2-6 weeks Sample Budget Groundbreaking Ceremony Estimated Expenses Groundbreaking Site Tent 1,200. 00 Chairs600. 00 Banner600. 00 Podium Sign150. 00 Lights150. 00 Flowers600. 00 Shovels200. 00 Subtotal 3, 500. 00 Luncheon Expenses Lunch 12,000. 00 Rental of Civic Center 1,500. 00 Floral centerpieces600. 00 Gifts for dignitaries (6plaques) 2,000. 00 Gifts for guests (60 mini shovels) 1,600. 00 Information kit folders 1,500. 00 Printing of Fact Sheet 650. 00 Podium Sign 150. 00 Subtotal20, 000. 00 Other Expenses Services of Event Planner 10,000. 00 Long distance / Phone300. 00 Printing of Invitations 1,200. 00 Courier charges for invitations500. 00 Delivery of boxes to site500. 00 Photographer800. 00 Sound system 1,500. 00 Event Planner’s transportation600. 00 Rental of van/minibus 2,500. 00 News release 1,000. 00 Subtotal18,900 . 00 TOTAL ESTIMATED EXPENSES42, 400. 00 (taxes not included) Event Planning Budget Form EXPENSES Estimated Actual Site Venue or tent rental______________________ Tables and chairs______________________ Meals and beverages ______________________ Tableware rental______________________ Staging______________________ Audiovisual equipment______________________ Decorations______________________ Flowers______________________ Other: ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ Program Musicians______________________ Speakers______________________ Celebrities______________________ Entertainers______________________ Gifts______________________ Award______________________ Activities (e. g. golf)______________________ Other: ____________________________________________ ____________________________________________ Event Planning Budget Form (continued) EXPENSES Estimated Actual Printing and Promotion Printing invitations______________________ Mailing invitations______________________ Banners and signs ______________________ Printing tickets______________________ Event programs______________________ Name tags______________________ Shipping materials to venue______________________ Advertising______________________ Distribution of news release______________________ Media kits______________________ Long distance telephone______________________ Other: ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ Personnel Event Planner______________________ Staff salaries and benefits______________________ Registration______________________ Photographer______________________ Bartenders______________________ Security staff______________________ Set-up and tear down______________________ Other: ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ Event Planning Budget Form (continued) EXPENSES Estimated Actual Travel Airline tickets______________________ Hotel rooms______________________ Ground transportation ______________________ Other: ____________________________________________ ____________________________________________ ____________________________________________ Other Expenses Registration fees______________________ Ticket sales______________________ Sponsorships______________________ Advertising in event program______________________ Other: ____________________________________________ ____________________________________________ ____________________________________________ REVENUE Estimated Actual Registration fees______________________ Ticket sales______________________ Donations______________________ Sponsorships______________________ Advertising in event program ______________________ Other: ____________________________________________ ____________________________________________ ____________________________________________ COSTING OF A BIRTHDAY EVENT Profile: No. of Persons: 50 Time: 7pm-12mn (5hours) Site: Function Rooms 3 – Globe Telecom Plaza AT COST 1. Venue a. Function room rate †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2,300. 00 b. Electricity for 5hours†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 500. 00 c. Parking for ingress and egress†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 100. 00 d. Move-in (refundable)†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1,500. 00 4,400. 00 2. Decor a. Balloons and Arrangement†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2,500. 00 (free 50balloons/arched shape/2tower) b. Flowers and Arrangement†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1,250. 00 (centerpiece for guests tables buffet table)3,750. 00 3. Invitations Giveaways a. Invitations (P25. 00 x 50)†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1,250. 00 b. Angels (70 pcs at P23. 00 each)†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1,610. 00 2,860. 00 4. Tables and Chairs a. Rent for 6rounds tables†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 270. 00 (for 8persons at 45. 00 each table) b. Rent of chairs (5. 00 x 50)†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 250. 00 c. Rent of buffet table (100. 00 x 5)†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 500. 00 d. Table Napkin (5. 00 x 50)†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 250. 00 e. Chair cover with ribbon (15. 00 x 50) †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 750. 00 2,020. 00 5. Audio Equipment a. Rental†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 5,000. 00 5,000. 00 6. Food (2 appetizers/ 5 courses / 2desserts/ bottomless drinks-tea/ softdrinks) a. Cost Breakdown 250. 00 rate per person 25. 00 10% service fee 275. 00 x 50 persons†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 13,750. 00 13,750. 00 TOTAL 31,780. 00 YOUR COSTS CHECKLIST TYPE OF COST Details Examples FIXED COST Projection Screens, Video projectors, slide projector/OHP, video players(back-up player), preview monitor, LCD for Power point presentation, laser pointer, lectern monitors Sound Speakers, lectern microphones, tie-microphones, CD player, talkback system, mixer cabling, adaptors, music copyright or creation fees Speaker support Design, image production, print proofs, scriptwriting, speaker training, rehearsals Staging Design lecterns, backdrop, steps, dais, furnishings, graphics, carpeting, seating area, special construction, drop banners, room decorations, floor plan, revised lay-outs. Lighting Design, equipment hire, installation, crew, freight and transportation, rigging and de-rigging costs Crew/Staff Get-in crew, on-site crew, De-rigging crew, transportation per diems (allowance for sustenance) for each member, show caller, script assistant, live video crew, lighting director, sound technician, vision technician Fees and Insurance ‘Procedure’s fee, Project fee, contingency for administration cost, equipment insurance Invitations process Cost of advertising, posters, and follow-up activity, flyers, direct mail costs Function Rooms and Contracts VARIABLE COSTS Banqueting Food and Beverages Accommodation Types of accommodations and, inclusions Travel Types of transportations and inclusions Fees Porterage fees, gratuity fees, parking fees, service charges Decors/Giveaways Flowers, candles, souvenir items Insurance Surety bonds, cash bonds, personal accident insurance, travel insurance CONTIGENCY COSTS Contingency for direct costs Contingency for currency fluctuations Peso-dollar exchange rate TYPE OF COST DESCRIPTION LIKELY PERCENTAGE F I X E D C O S T S Production, staging outside speakers Invitation process, marketing, design Venue Agency fees Signage Security, car parking set-up Cabaret, entertainment Registration costs Utilities (telephone, faxes, e-mail) We weather back-up 35% Production Costs could be as much as 25% of direct costs V A R I A B L E C O S T S Meals, breaks Beverages Accommodation Travel Delegate print Table/room gifts Porterage, car parking per person Late bar drinks Insurance, purchase tax Gratuity Fees 50% CONTINGENCY 10% to cover all contingencies for direct costs Allowance for currency movements (for abroad) 15% TOTAL BUDGET 100% 6. Crisis and Back Up Planning Disasters and crises can range from relatively small (the guest of honor’s plane is delayed due to bad weather) to huge and seemingly insurmountable, like the heavy rains and flooding that tropical storm Ondoy brought in Sept. 2009 . A good event planner will be able to think on his or her feet for the small stuff, and have a solid crisis plan in place for dealing with the biggies. You can’t possibly expect to plan for every type of crisis, but a little advance planning will go along way to ensure that you can handle whatever comes your way. a. Maintenance Emergencies If your event takes place in hotel or convention facility you should discuss emergency plans with the Director of Sales and Maintenance Engineer. They should provide you with a contact at the site who will take care of any emergency or maintenance issues. If your event is being held in a private hall, find out who in their organization is responsible for facility maintenance and ask for someone to be available during your event. In your contact list, keep numbers of 24-hour locksmiths, plumbers and electricians. b. Medical Emergencies When planning a large outdoor festival or sporting event, it is advisable to have first aid personnel on hand for emergencies. Festival-goers may suffer from heat stroke (or hypothermia in a cold location), minor or major cuts, sunburn or food poisoning. It’s a good idea to include in your rental items a tent that can be used to shelter people fro the sun or cold while receiving treatment for minor injuries. Discuss option and get advice from your local ambulance volunteer force or contracted service providers. Be sure to include the local hospital, emergency line and non-emergency police number in your list of contacts. Organizing the Team for the Event Most events are organized through good team (2 or more persons working together) work. It is important that when tasks are allocated within a team the strengths of its members are put to good use. For example, it is no good asking someone to be the secretary who is has little skills in oral communications. The following are the roles that can be adopted in any event: Coordinator Secretary Treasurer Marketing/Promotion **The Number in the Team and their responsibilities will vary according to the scale of the event. It is important that all team members fully understand what their jobs entail and are aware of all the schedules and deadlines that have been agreed. It is much better to have someone in your team who is reliable rather than a â€Å"prima donna† who promises everything and delivers nothing. Planning Contributions to A Team Event Most events are not the result of one person’s work alone. Events are made through the concerted efforts of a group of people or a team who are working for the same general objective ~ to achieve a successful event. Within this team there will be a number of weakness in their areas of work. These skills, strengths and weaknesses should considered carefully when the various jobs within the team are allocated. Each team member will plan their own contribution to the event to be staged. The following details have to be considered: How one’s role in an event can support another’s and can support the objectives of the event How by adopting certain methods the resources available can be used to their maximum benefit What a person should do when something happens and their role does not go to plan Problems that may occur and how they could be handled effectively to try to reduce their impact on the event How staff and customers can be informed promptly and clearly of any changes which may affect them General guidelines for undertaking a role in an event Roles and Responsibilities of the Team The Coordinator (Chairperson) Overseas the Event Liaising with other members of the team Ensures that deadlines are met Raises any problems that may be occurring and finding solutions Chairs meetings of the event committee Ensures that everyone has a fair share of time to raise issues. Voice opinions etc. at meeting discuss issues Makes sure that the agenda for the meeting is covered Resolves any disagreements in the team regarding issues concerning the event through voting The Administrator Deals with correspondence, letters and other forms of communications Produces minutes of committee meetings Assist other members of the team with administrator The Financial Controller (Treasurer) Overseas all financial transactions Records financial transactions Holds the cheque book Sets-up a secure system using money available Produces income/expenditure accounts with receipts and others clearly documented Designs procedures for the secure holding of income before, during and after the event Ensures that the event meets the budget set The Publicity Officer Promotes the event Organizes promotional materials (ads, leaf- lets, brochures, flyers, etc) according to the scale of the event Liaising with outside agencies (eg. Local newspaper companies, radio/TV stations, etc. ) Organizes press coverage of the event The Facility Officer Finds and organizes the venue Organizes special tools and equipment needed in the event such as lighting fixtures, sound system etc Arranges for security Arranges for parking Arranges toilet facilities and waste disposal **Though each team member has his own set of res- ponsibilities, it is imperative that he communicate effectively with the others so that problems (should they arise) can be highlighted and dealt with as effectively as possible. After the Team has been organized, the following details will now be covered: Reason/s for holding the event Objectives to be attained Your target beneficiaries/market Period to hold the event Identifying the best site to hold the event The cost of the event including budget allocation The selling price of the event (per person/ per total package cost) The financial goal of the event ~ To raise money To make a profit To cover costs of the event A time-scale of how different tasks to be planned and implemented The need for good team effort, sticking to budgets and using resources available to their best advantages Efficient uses of communications between members Effective publicity Contingency plans Strategy for dealing with customers A good working environment friendly, support, etc Feedback to all contributions on the outcome of the event 3 PHASES OF EVENT MANAGEMENT 1. Pre~Event Phase (Preparation of Materials) Organization of the Team Venue/Site Selection Food Requirements Equipments Tools Preparation of Materials Decors/Artwork Communications Proposal Promotions Schedule of Activities (Program) Costing and Design 2. Actual Event Phase (Implementation Administrative Stage) Production of Materials Needed for the Event Promotions Rehearsal/ Final Briefing Decorations Registration The Output Security Participant’s Evaluation 3. Post Event Phase (Disposal Stage) Egress Evaluation Profitability of the Event Building your Budget Defining the budget is the first major challenge an event organizer faces as eh plans the event. An experienced organizer will know whether the budget is sufficient to do the job to the standard expected. Depending on the event you are organizing, compile a checklist of all costs that will be incurred in making the event happen. Classify costs accordingly: Fixed Costs Variable Costs Contingency Budget CO-PRENEURS OF AN EVENT ORGANIZER 1. Hotels and Other lodging Facilities 2. Travel Agents/Consultants 3. Caterers/ Food Establishment 4. Airline Companies and Other modes of Transportation 5. Artist 6. Audio/ Visuals Consultants 7. Other events specialist (wedding planner/meeting Planner/tour planner) 8. Entertainers/Talents 9. Professionals and consultants, EVALUATING THE EVENT Evaluation of any event is concerned with the feedback from the event – not just from those who organized or staffed the event but from anyone who played a part in it. This could include: Staff Organizers Clients/Visitors Volunteers Sponsors Officials And other co-preneurs of the event planner When an event is planned the purpose of the event is clearly defined. It is against this that the event should be evaluated. Evaluation does not just take place at the end of an event. It is an ongoing process which occurs throughout the event. During the planning stage everything to do with the event is monitored and if any problems appear, adjustments have to be made. It is through this process that the event is finally stage and organized to meet the objectives of the event. **The opportunity to review and evaluate the event is important as a learning exercise. If the event is to be stage again in the future it is an invaluable help as the thing that went well can be repeated and those things that were not too successful can be changed next time. GENERAL GUIDELINES FOR EVENTS BE PREPARED. As the Scout motto says! Good preparation is the foundation for a good event. If the team as a whole are well prepared this will set the tone for the event. BE CLEAR ABOUT YOUR OBJECTIVES. Make sure that the all team fully understand what is to be achieved by the staging of this event. If all team members are will informed, everyone will be working towards the same goal. WORKS AS A TEAM. Any good team builds on the strength of its members and is supportive and helpful to each other. To operate effectively the team should meet on a regular basis and be able to communicate with each other with relative and be able to communicate with each other with relative ease. A good team has a good team leader at its front. This team leader should be a good motivator who can generate enthusiasm and perseverance. REMEMBER CUSTOMER CARE. A smile of welcome costs nothing and will affect the way visitors feel about the event. Remember, even if your stand/ job in the event isn’t very busy do not sir around looking bored and uninterested – this is sure to put potential clients off. Try to be alert, ready for action and enthusiastic at all times. If clients enjoy the event they will come back and tell their friends. BE RECOGNIZABLE. More and more teams in organizations are adopting their own uniforms. These help the visitors as it makes the staff immediately recognizable from the clients. When you stage an event you should consider adopting a uniform for all the staff involved in the event. This does not have to be complicated or expensive . For example, the team may decide to wear black trousers and a white T-shirt. These are items of clothing that most people have in their wardrobes. Plain colored T-shirts are relatively inexpensive to purchase. You may have the name of your event on the front, or local screen printer would do this at a small cost. This creates a good image for the visitors of the event and is something the rest of the team can keep to remind them of the event in the future. KEEP TO SCHEDULES. Reliability, both within the team and within the event itself, sis important. The team should make sure the all deadlines are met if it is at all possible to do so. Punctuality should be important for all team meetings etc. If someone is always late for a meeting it is unsurprising that other team members act on their knowledge and turn up, not at the start time of befo